After nearly eight weeks, medical practices and clinics are finally starting to see restrictions being lifted on preventive care visits, chronic disease management and elective surgeries.
For Americans now returning to medical offices for non-urgent medical care, the patient experience is going to look a lot different. Gone are busy waiting rooms and staff passing paperwork back and forth. Instead, much of the waiting will occur in parking lots with patient registration and payments being conducted online as practices continue to adhere to strict social distancing measures. We’re entering a a whole new world for patient care, but with effective communications and processes, these measures will keep everyone safe from the spread of disease.
Here are 10 steps that we believe every practice should activate to ensure safety and social distancing for all:
Since the COVID-19 pandemic began impacting our nation, Curago Health has been anticipating and planning for enhanced virtual communication between providers and patients. Our Patient Experience platform includes features such as mobile pre-registration and check-in, COVID-19 Screening, Patient Communication services and Telehealth that together, can be used to help practices adopt new social distancing protocols.
We have been impressed by how our practices have been innovating and adjusting to changes in providing care for their patients during this pandemic. Working with Curago, we believe practices can safely open so that they can once again provide exceptional patient care and an amazing patient experience.